Frequently Asked Questions

What do you mean by custom knitted sweater?

When we say custom knitted sweater we mean a sweater that has been knitted for you with your design.  Sweatshirts can look a little tacky but a nice knitted sweater really creates the wow factor.

Can I send through a design I'd like to get made?

Of course. If you've got something in mind just let us know and we'll take a look and get started on it for you.

Can you help with design?

Of course.  We have a design team that would be more than happy to help with design.  We also have a standard template available if you would prefer to do it within your own team.  Our team will be happy to explain what works best.

What if I don't like the sweater?

Once we get your design we take a look - our knitting machines are highly advanced allowing us to double check that we can get all the detail done.  We then run off the first sweater and send you a picture for approval - we don't go to production until you're 100% happy.

Can I speak to someone about my sweater?

Absolutely.  Every customer is assigned an account manager and they'll be fully available throughout the process.

What is the minimum order quantity?

The minimum order quantity is just 100.  Typically minimum order quantities are in the thousands but we've setup our factory to ensure you can order smaller quantities.  The typical order we receive is from 250-500 ugly sweaters but we've also taken much larger orders.

Are there any hidden costs?

We'll give you the full price up front and that will include taxes and shipping to your door so it'll be very clear.

What material do you use?

All our sweaters are either super soft acrylic or an acrylic blend (85% super soft acrylic, 15% wool).  The sweaters are very soft - a really good quality product.

How fast can I get them?

Fast.  The sweaters are knitted from scratch so there is some work involved.  Typical production time is 30 days.  We do offer rush orders so if you let us know when you need them for, we'll be able to confirm if we can meet your date.  If we can't, we'll tell you.

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